Question
What is the iPass global Internet roaming service?
Answer
The iPass global Internet roaming service is a service that gives IGS customers a local dial-in number to access the Internet when traveling to an area where IGS does not have a local access number. This is an ideal solution for traveling Internet customers.
When you subscribe to this service, you are able to connect to the Internet through other iPass ISP partners. It is no longer necessary to have multiple ISP accounts just for the sake of being able to surf the Internet and you can also save on long-distance phone bills.
Question
How does it work?
Answer
The use of intelligent routing and software that resides on the participating Internet service providers’ computer system make this roaming service possible. iPass provides a service between ISPs to enable their customers to be authenticated when dialing into each other's services.
All you must do is have an account with IGS When you travel, you dial into local number and you log in with the same user ID and password, but include your domain name after your user ID, (e.g., user@ott.igs.net).
In effect, you are still logging into the Internet via IGS, even though you are dialing in through a different provider. You can continue to use your regular web browser, e-mail program or newsgroup software.
Question
What are the benefits?
Answer
The following are the primary benefits of using the iPass global roaming service:
- Roaming charges are significantly less than long distance charges.
- Log into a local number all over the world while maintaining one account.
- Access all Internet services such as e-mail, WWW, etc.
- Use existing (and familiar) web browser/e-mail.
- Faster more reliable connection to a long-distance call.
- Local-call access from over 1,000 access points.
Question
What are the available roaming numbers?
Answer
The roaming coverage extends to more than 150 countries and more than 1000 locations. You can now enjoy local call access to the Internet in virtually every major city throughout the world.
The complete list is available here. (access list). If you use Windows 95, you can also download the iPass Dial Wizard to make roaming easy, which includes a complete phone book of the worldwide access numbers. Click download icon for the Windows 95 Software:
Question
What are the charges for the use of the service?
Answer
Click on the cost of roaming page.
Question
How will I be billed when I use the service?
Answer
The charges for the iPass global Internet roaming service will be on a monthly basis and will form part of your monthly invoice statement from IGS
Question
Is there any special software or configuration I need to have if I want to use the roaming service?
Answer
If you are using Windows 95, you should have the iPass Dial Wizard. You can download that here along with the simple instructions for using the iPass Dial Wizard. In order to use the Dial Wizard, you must have Dial-up Networking installed in your "My Computer" folder.
Question
Who do I call for technical assistance when I encounter a problem while roaming?
Answer
If you encounter any problems while using the roaming numbers, please call our technical support team at 613-592-5619.
 This service is brought to you through our partnership with iPass
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